Terms of service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

Title

Last updated: April 2023

Overview

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services

6. Accuracy Of Billing And Account Information

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments, Feedback And Other Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Disclaimer Of Warranties; Limitation Of Liability

14. Indemnification

15. Severability

16. Termination

Miscellaneous

17. Entire Agreement

18. Governing Law

19. Changes To Terms Of Service

20. Contact Information

Overview

These Terms of Service (“Terms”) apply to all purchases and use of the website www.nunamatcha.com, operated by Ninefold, trading as NŪNA Matcha, registered with the Dutch Chamber of Commerce under number 94706670.
By accessing or purchasing from our Website, you agree to these Terms.


These Terms are governed by Dutch law and comply with the EU Consumer Rights Directive (2011/83/EU) and other applicable EU e-commerce regulations.


Your statutory consumer rights remain unaffected.

1. Online Store Terms

By using our online store, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent.
  • You will not use our products for any unlawful purpose.
  • You will comply with all applicable laws and regulations in your country when using our Website or purchasing our products.

2. General Conditions

  • We reserve the right to refuse service to anyone for lawful reasons.
  • Content you submit (such as reviews) may be removed if it violates our guidelines or applicable laws.
  • You agree not to reproduce, copy, sell, or exploit any part of the Website or its content without our written permission.

3. Accuracy, Completeness And Timeliness Of Information

  • We aim to ensure all information on our Website is accurate and up to date.
  • We are not responsible if information is not accurate, complete, or current due to typographical errors or supplier changes.
  • Product images are for illustrative purposes; actual product appearance may vary slightly.

4. Modifications To The Service And Prices

  • Prices are shown in Euros (€) and include VAT unless otherwise stated.
  • We may change prices, product offerings, or services without prior notice, provided that any change does not affect confirmed orders.

5. Products Or Services

  • We offer premium matcha and related products prepared in small, fresh batches.
  • Availability is indicated on product pages. If an item is unavailable after purchase, we will notify you promptly and offer a refund or alternative.
  • We reserve the right to limit quantities or discontinue products.

6. Accuracy Of Billing And Account Information

To ensure proper processing and delivery, you agree to provide current, complete, and accurate purchase and account information for all transactions.
You must promptly update your details, including your email, billing address, and delivery address, so we can process your order and contact you if needed.

 

We may refuse or cancel an order if:

  • Provided information is incorrect or incomplete
  • Payment is not authorised or completed
  • There is a clear pricing or description error
  • The order appears to be made by a reseller without our consent

If we make changes to or cancel an order, we will notify you via the contact details provided at checkout.

 

For more details, please review our Refund Policy.

7. Optional Tools

  • We may provide access to third-party tools (e.g., payment processors, analytics) which we do not control.
  • Your use of these tools is at your own discretion and subject to their own terms.

8. Third-Party Links

  • Our Website may contain links to third-party sites.
  • We are not responsible for their content, accuracy, or practices.
  • Any engagement with third-party services is at your own risk.

9. User Comments, Feedback And Other Submissions

If you submit feedback, suggestions, or other materials, you grant us a non-exclusive, royalty-free licence to use them for promotional or operational purposes.

We may edit or remove content that violates laws, our guidelines, or the rights of others.

10. Personal Information

We process your personal data in accordance with our Privacy Policy, which complies with the GDPR and Dutch data protection laws.

11. Errors, Inaccuracies And Omissions

Occasionally, our site may contain typographical errors or omissions.
We reserve the right to correct these without prior notice, provided that your legal rights are not affected.

12. Prohibited Uses

You may not use our Website or products for:

  • Any unlawful purpose
  • Soliciting others to engage in illegal acts
  • Infringing on intellectual property rights
  • Uploading harmful code
  • Harassing, abusing, or discriminating against others

 

13. Disclaimer Of Warranties; Limitation Of Liability

  • We guarantee that our products meet contractual and legal requirements at the time of delivery.
  • We are not liable for delivery delays caused by carriers, customs, strikes, or other events beyond our reasonable control.
  • Our liability for direct damages is limited to the amount paid for the product concerned, except in cases where the law requires otherwise.

14. Indemnification

You agree to indemnify and hold NŪNA Matcha harmless from claims by third parties arising from your breach of these Terms or violation of applicable laws.

15. Severability

If a provision of these Terms is found to be invalid, the remaining provisions will remain enforceable.

16. Termination

We may terminate your use of the Website if you breach these Terms. Any obligations before termination remain in effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and Shipping & Return Policy, form the full agreement between you and NŪNA Matcha.

18. Governing Law

These Terms are governed by Dutch law. For EU consumers, this choice of law does not affect your mandatory rights under your local law.
Disputes may be submitted to the competent court in Amsterdam, unless mandatory consumer law states otherwise.

19. Changes To Terms Of Service

We may update these Terms from time to time. The latest version will always be posted on our Website.

20. Contact Information

Questions about these Terms can be sent to: hello@nunamatcha.com

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